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Customer Service

Frequently Asked Questions

Where can I find a manual for my machine?

Assembly and owner's manuals for all of our products can be found here.

How can I check on the status of my order?

Please scroll down this page and fill in the form to check your order status.

What are my payment options?

When you order online you may use one of the following payment methods:

  • Credit card (Visa, American Express, Discover Card, MasterCard)
  • Special Financing
  • PayPal™
  • Check/money order

Special Financing: No Interest if Paid in Full Within 18 Months*

On Purchases with your Nautilus™ credit card. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 18 Months. Minimum Monthly Payments Required.*

Apply during checkout for instant credit decision

*Offer applies only to single-receipt qualifying purchases. No interest will be assessed on the promo purchase if you pay the promo purchase amount in full within 18 months. If you do not, interest will be charged on the promo purchase from the purchase date. Depending on purchase amount, promotion length and payment allocation, the required minimum monthly payments may or may not pay off purchase by end of promotional period. Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval.

Want a printed copy of the Bowflex® Catalog?

Fill out the form on this page to request having one mailed to you.

Where can I find replacement parts?

We sell replacement parts and they can be found on this page.

Can I upgrade my Bowflex® Home Gym?

Yes, but it depends on which model you own. Visit the Power Rod upgrade page to see if your specific machine is eligible.

What is your Return Policy?

Our Return Policy / Satisfaction Guarantee is posted on this page.

What different methods are available for shipping?

For more information about shipping, taxes and ordering, check out this page.  

Check Your Order Status

Please input your order number and 5 digit shipping zip code in the fields below. Your order number can be found on the confirmation email you received when you placed your order. If you have any questions once your order is in transit, please contact the carrier as noted in your shipping confirmation email.
Order Number: *
Shipping Zip Code: *
 
* Indicates Required Field.

Contact Us

Our customer service team is ready to answer all your questions, especially those regarding warranty support, returns and parts orders.

Email us
or call us @ (800) 605-3369.

Hours:
Mon - Fri: 6 a.m. to 5 p.m. PST
Sat, Sun: Closed